OUR APPROACH

Ever since our foundation, our mission has been to bring innovation, belonging, and inclusion into decision-making processes, placing listening and informed dialogue at the center. In 2021, we embarked on atransformative journey by integrating ESG issues into our strategy, culminating in the publication of our first sustainability report in 2022. The 2023–2025 three-year period represented an acceleration phase during which we strongly consolidated our internal dimension, turning our commitments into concrete tools and practices.

This evolution led us to officially become a Benefit Corporation. For us, this is not a formal milestone, but the beginning of a more demanding phase in which strategy, governance, and impact assessment must be tightly connected. We are convinced that the quality of a participatory process depends not only on the methodologies adopted, but also on the transparency, accountability, and consistency of the organization that designs and supports it. 

Today, it is no longer enough to state that involving people has intrinsic value. We need to better understand when participation truly succeeds in improving decisions, including underrepresented voices, strengthening communities, and generating lasting change. To tackle this challenge, our future path focuses on three strategic pillars:

• innovate: continue to be a participation laboratory open to research and methodological innovation;
• evaluate: become an enterprise increasingly capable of measuring, monitoring, and guiding its social impact over time;
• network: act as agents of change, building networks and partnerships with universities, institutions, the non-profit sector, and businesses to generate knowledge and shared solutions.